Aria | Backpack

Ordering

Do I need an account to place an order?
No, you can place an order as a guest. Creating an account helps you track orders and view order history.

Can I change or cancel my order?
Orders can be modified or canceled within 48 hours of purchase.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.

Will I be charged additional fees?
All prices are in USD. Your bank may apply exchange rates or fees.

Shipping

Where do you ship from?
We ship from international warehouses.

How long does shipping take?
Processing time: 1–3 business days
Shipping time: 12–15 business days

How can I track my order?
Tracking information will be sent via email after shipment.

Delivery Issues

What if I entered the wrong address?
Contact us within 48 hours to update your address.

What if my order is marked delivered but not received?
Check with your carrier or neighbors, then contact us within 7 days.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy.

Who pays for return shipping?
Customers pay unless item is defective.

What if item is damaged?
Contact us within 7 days with proof.

Refunds

Refunds are processed within 5–10 business days.

Security

Is my payment secure?
Yes, secure encrypted payment gateways are used.

Contact

Email: service@frinoxio.com
Response time: within 24 hours (business days)

1.Shipping Policy
We offer worldwide shipping. We strive to ensure that your order reaches you as quickly and safely as possible. Please read our shipping policy carefully to understand how your orders will be processed and shipped.

2. Shipping Methods & Costs
We offer the following shipping methods:
- Standard Shipping: Delivery within 7-14 business days (varies by location)
- International Shipping: Delivery times may vary depending on your location and local customs regulations.

Shipping costs will be calculated at checkout based on the destination and shipping method selected.

3. Order Processing Time
- All orders are processed within 1-3 business days from the time of purchase.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email with tracking information once your order has shipped.

4. Order Tracking
Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor your shipment's progress.

If you do not receive your tracking number or have questions regarding your shipment, please contact us at service@frinoxio.com

5. Shipping Destinations
We currently offer shipping to the following countries:
- United States, Canada, Australia, United Kingdom, etc.

If your country is not listed, please contact us to inquire about shipping availability.

6. Customs and Import Duties
For international orders, please note that customs duties and taxes may apply based on the laws of your country. These fees are the responsibility of the customer and are not included in the product price or shipping costs.

7. Missing or Damaged Items
- If you believe that your order is lost or damaged in transit, please contact us within 7 days of receiving your shipment.
- We will work with the carrier to resolve the issue and either send a replacement or process a refund.
- Please keep all packaging materials and damaged items for inspection by the carrier.

8. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather, holidays, or customs clearance. Please allow extra time for delivery if necessary.

If there are significant delays with your order, we will notify you and work to resolve the issue promptly.

9. Contact Information
If you have any questions about shipping or need assistance, please contact us:

Email: service@frinoxio.com